Refund policy

At The Hoot House, our customers’ satisfaction with our products is very important to us.  We want you to be happy with every aspect of your purchase.  If you are unhappy with your purchase for any reason, please contact us and we will gladly work out a solution with you.


Contact us at info@thehoothouse.com to begin the refund process.


Full refunds are available for up to 14 days after your item is delivered.  After that, we will work with you on a case by case basis and may offer you a replacement, store gift card or credit, or partial refund depending on the reason for your return.  


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thehoothouse.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.


Exchanges (if applicable)

We will gladly replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at info@thehoothouse.com.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.